Level 3 Award in Training Skills & Practice (Train the Trainer)
Highfield, UK
Duration:
5 days
Course Content:
Provides hands-on practice of the skills needed to deliver effective training sessions to groups. Participants will learn how to structure and design training sessions and how to make them interesting, stimulating and fun. Participants are assessed on their design and delivery of a short training session and on successful completion of the programme they will be awarded the Professional Trainer Certificate. Suitable candidates include managers and supervisors responsible for company training, Human Resources Personnel, and Training Managers and Coordinators.
Level 2 Award in Conflict Management
Highfield, UK
Duration:
2 days
Course Content:
This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users of the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.
Level 2 Certification in Customer Service
Duration: 2 days
This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customer’s expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Introductory Certificate in Hospitality
Duration: 4 months, full time
Course Content: Provides theoretical and practical training on skills in the 4 core departments ie., Housekeeping, Front Office, Food Production and Food Service.
Reception Certificate – Level 1
City & Guilds National Vocational Qualification
Duration: 6 months, full time
Course Content: Provides theoretical and practical training in real working environments on all aspects of reception including Opera and IT training, booking, checking in and out, and dealing with foreign currency and customer service. Suitable for employees currently in the hospitality industry.
Waiters Certificate Level 1
City & Guilds National Vocational Qualification
Duration: 6 months, full time
Course Content: Provides theoretical and practical training in real working environments on all aspects of food and beverage service including customer care skills and maintaining a safe and secure working environment. Suitable for employees currently working in the hospitality industry.
Housekeepers Certificate Level 1
City & Guilds National Vocational Qualification
Duration :6 months full-time.
Course Content: Provides theoretical and practical training in real working environments on all aspects of a housekeeping department, general cleaning, teamwork, and customer care and health & safety skills. Suitable for employees working in the hospitality industry.
Basic Housekeepers Certificate – Short Course
Duration: 2 weeks, 5 days a week, 2 hours a day.
Course Content: Provides theoretical and practical training in technical skills, productivity and developing an eye for detailed cleaning required to perform a range of tasks in various operational areas. Suitable for all industry employees in a housekeeping related role, designed to reinforce awareness and standards of service.
Food & Beverage Certificate – Short Course
Duration: 2 weeks, 5 days a week, 2 hours a day.
Course Content: Provides an understanding of food hygiene, customer service, restaurant service, hot beverage service, cooking methods and Micros POS operations. Suitable for all industry employees in a food and beverage related role, designed to reinforce awareness and standards of service
English Language for Specific Purposes (Hospitality English; English for Banking; English for Drivers; etc.)
Duration: 50-200 hours.
Course Content: Provides basic communicative English language skills to employees working in any industry, tailor-made to cater for specific language and vocabulary requirements in that industry to ensure maximum benefits.
Opera Front Office Support Certificate
Duration: 12 weeks, 2 days a week
Course Content: A support package providing theoretical and practical training in the use and operations of the Opera system. Suitable for Front Office employees in the hospitality industry.
Telephone Skills Certificate
Duration: 3 hours
Course Content: Provides training on familiarisation of company standards for greetings when receiving calls, appropriate and polite call handling, putting callers on hold and transferring calls. Suitable for all employees in contact with clients and customers on the telephone.
Butler Service Certificate
Duration: 4 weeks, 3 days a week, 2 hours a day
Course Content: Provides training in the highest standards of service to royalty, dignitaries, bureaucrats and leaders in commerce and industry and effectively operating a high profile food service function. Candidates will gain knowledge about wines, spirits, cigars, valet duties and security procedures.
Tea Boy Certificate
Duration: 5 days, 2 hours a day
Course Content: Provides training in making hot beverages, taking orders, service and clearance at professional service standards.