Hafidh Al Hadrami was an NHI student in 2003/2004 where he completed the City & Guilds NVQ Level 2 in Front Office Operations.

Since he graduated from NHI he has trained and worked at Grand Hyatt Muscat in all Front Office operations in 2004 and Shangri-La Barr Al Jissah Resort & Spa in 2005 as a receptionist, completing a number of training courses including Upselling, Care 1,2,3 and Ownership training. He gained further training and development completing a 6 month Advanced Front Office training programme in China, following which he was promoted to Service Leader in charge of Reception, Guest Relations and Concierge. Hafidh has also worked on the Taskforce at Shangri-La Hotel in Borakay, Philippines, Tang Aru, Malaysia and Abu Dhabi, UAE in Front Office Operations, following which he gained promotion to Duty Manager and then Assistant Front Office Manager. At the end of 2008 he joined NHI as an Assistant Instructor in Front Office and now holds the position of Front Office Instructor. Hafidh is currently enrolled on the AH&LA Hotel Management Diploma course.

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