/











































Level 3 Award in Training Skills & Practice
(Train the Trainer)

Highfield, UK

Duration:
5 days

Course Content:
Provides hands-on practice of the skills needed to deliver effective training sessions to groups. Participants will learn how to structure and design training sessions and how to make them interesting, stimulating and fun. Participants are assessed on their design and delivery of a short training session and on successful completion of the programme they will be awarded the Professional Trainer Certificate. Suitable candidates include managers and supervisors responsible for company training, Human Resources Personnel, and Training Managers and Coordinators.

Cost: OMR 580

Register




Level 2 Award in Conflict Management

Duration: 2 days

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users of the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.

Cost: RO95 per person

Register




Level 2 Certification in Customer Service

Duration: 2 days

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customer’s expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Cost: RO95 per person

Register




Introductory Certificate in Hospitality

Duration: 4 months, full time

Course Content: Provides theoretical and practical training on skills in the 4 core departments ie., Housekeeping, Front Office, Food Production and Food Service.

Cost: RO880

Register




Reception Certificate – Level 1

City & Guilds National Vocational Qualification

Duration:12 months, day release, 1 day a week/or 6 months, full time

Course Content: Provides theoretical and practical training in real working environments on all aspects of reception including Opera and IT training, booking, checking in and out, and dealing with foreign currency and customer service. Suitable for employees currently in the hospitality industry.

Cost: RO1,980

Register




Waiters Certificate Level 1

City & Guilds National Vocational Qualification

Duration: 12 months, day release, 1 day a week/or 6 months, full time

Course Content:Provides theoretical and practical training in real working environments on all aspects of food and beverage service including customer care skills and maintaining a safe and secure working environment. Suitable for employees currently working in the hospitality industry.

Cost: RO1,980

Register




Housekeepers Certificate Level 1

City & Guilds National Vocational Qualification

Duration:12 months, day release, 1 day a week/or 6 months full-time.

Course Content: Provides theoretical and practical training in real working environments on all aspects of a housekeeping department, general cleaning, teamwork, and customer care and health & safety skills. Suitable for employees working in the hospitality industry.

Cost: RO1,980

Register




Basic Housekeepers Certificate – Short Course

Duration:2 weeks, 5 days a week, 2 hours a day.

Course Content:Provides theoretical and practical training in technical skills, productivity and developing an eye for detailed cleaning required to perform a range of tasks in various operational areas. Suitable for all industry employees in a housekeeping related role, designed to reinforce awareness and standards of service.

Cost: RO110/Group Fee RO800 (max. 8)

Register




Food & Beverage Certificate – Short Course

Duration:2 weeks, 5 days a week, 2 hours a day.

Course Content:Provides an understanding of food hygiene, customer service, restaurant service, hot beverage service, cooking methods and Micros POS operations. Suitable for all industry employees in a food and beverage related role, designed to reinforce awareness and standards of service.

Cost: RO132

Register




English Language for Specific Purposes (Hospitality English; English for Banking; English for Drivers; etc.)

Duration: 50-200 hours.

Course Content: Provides basic communicative English language skills to employees working in any industry, tailor-made to cater for specific language and vocabulary requirements in that industry to ensure maximum benefits.

Cost: RO2.5 per hour, per candidate (Minimum. 10 candidates)

Register




Opera Front Office Support Certificate

Duration : 12 weeks, 2 days a week

Course Content : A support package providing theoretical and practical training in the use and operations of the Opera system. Suitable for Front Office employees in the hospitality industry.

Cost: RO160

Register




Telephone Skills Certificate

Duration: 3 hours

Course Content: Provides training on familiarisation of company standards for greetings when receiving calls, appropriate and polite call handling, putting callers on hold and transferring calls. Suitable for all employees in contact with clients and customers on the telephone.

Cost: RO35

Register




Butler Service Certificate

Duration: 4 weeks, 3 days a week, 2 hours a day

Course Content: Provides training in the highest standards of service to royalty, dignitaries, bureaucrats and leaders in commerce and industry and effectively operating a high profile food service function. Candidates will gain knowledge about wines, spirits, cigars, valet duties and security procedures.

Cost: RO160

Register




Tea Boy Certificate

Duration: 5 days, 2 hours a day

Course Content:Provides training in making hot beverages, taking orders, service and clearance at professional service standards.

Cost: RO90/Group Fee RO650 (max. 8)

Register




Success Stories

/

+968 80090091 (Toll Free)

+968 98246267

businesscentre@nhioman.com